While service excellence is as important as ever in the face of competition, inflationary influence on staff cost, equipment costs, marketing, postage, and under-utilized real estate has put increasing pressure on expenses.
PROPERTY & CASUALTY INSURANCE
Full Suite of Comprehensive Communications Solutions
InsureLinq® is a custom-designed, fully integrated, cloud-based communications solution specially tuned for the Property & Casualty Insurance market. We’ve evolved day-to-day recurring correspondence to improve impact, cost, loyalty, and growth. With over 80 years of deep experience and innovation in outbound, inbound, print, digital, payments, and data integration, we bring ease and efficiency to carriers, brokers, and staff.
From sending policy documents, invoices, claim checks, proof of insurance cards, and ad hoc letters to processing your inbound mail, claims, and payments, InsureLinq® lets you manage all your customer communications from one central location— simply, easily, efficiently, and more effectively.
POWERFUL, COMPREHENSIVE TOOL
The InsureLinq® Portal
Includes document composition, rendering, and design expertise. Build custom communications from scratch, or clone or modify existing documents and templates.
Single, unified interface to manage inbound mail and payments, undeliverable returned mail, USPS Certificate of Mailing forms (outgoing and returned/stamped), as well as outbound one-to-one correspondence. Outbound mailings are batched and mailed daily, becoming a searchable document in the portal.
Template Design Tools
InsureLinq® offers an ad hoc mailing tool to initiate one-time mailings to customers or other entities, expertly balancing branding and messaging controls with variable content flexibility. Self-serve, templated design modifications on the fly for applicable ongoing program mailings such as data-driven correspondence.
A comprehensive set of staff tools overseen by a dedicated project manager to run your correspondence operations, including mail dates, compliance requirements, and work-in-progress oversight. All audited, automated, and with a one-day Service-Level-Agreement (SLA).
The InsureLinq® Advantage
With InsureLinq®, MPX offers you a strategic business advantage against the issues facing Property & Casualty carriers.
Ingenuity & Problem Solving
Already identified—and yet to be discovered—industry and local pressures call for creativity and critical thinking. Our combination of ever-evolving technology and dedicated problem solving is the solution. Collaboration between carriers, brokers, and highly effective partners can become even more powerful to ensure success and winning together.
Changing Customer Behaviors
The digital age with online carriers and heavy advertising has intensified insurance consumer shopping. Consumer expectations are high, as is the need for carriers and agents to deliver ease and thoughtful communications. Regulations continue to require annual policy delivery, and the frequency of billing has shifted to shorter intervals. Whether these communications are sent digitally or traditionally by mail, they are opportunities to inspire loyalty.
The shift to at-home work driven by the pandemic has fundamentally changed the traditional office-based model and expectations of today’s workforce. While some positions can easily work remotely, other roles and functions necessitate altered infrastructure and controls. Outsourcing these functions to a highly qualified technology partner can positively impact staffing, expense management, and efficiency.
InsureLinq® Cloud Technology Platform
A comprehensive platform with 24/7 on-demand access to all carrier, agent, and customer communications, InsureLinq® enables you to always have full access to all of your communications assets any time, anywhere.
Loss Ratio Pressure
As carriers exit the pandemic, the frequency and severity of claims is increasing. Supply chain issues and inflationary pressure on repair parts and building materials also increase claim settlement costs.
What is Insurlinq®?
InsureLinq® is a flexible, scalable, and complete communications solution for Property & Casualty Insurance providers that is delivered with unparalleled expertise and backed by a legacy of quality. InsureLinq® elevates customer and agent / carrier interactions to nothing less than world class by combining state-of-the-art technology with hands-on expertise in communications, design, security, and bidirectional data integration.
The Insurlinq® Solution
Our unique, cloud-based delivery model is big enough to provide the sophisticated solutions you need, yet our company is incredibly nimble to provide the flexible, hands-on attention you deserve to meet all of your inbound and outbound communications needs.
Expertise in Data Management and Design
With over 80 years of experience in print production, design, and fulfillment, we make the most of every customer communication, saving you time and money while increasing customer satisfaction and decreasing inbound calls. We will deliver the right communication, to the right audience, at the right time, using the right medium. Every choice is carefully considered to optimize every contact with your brokers and policy holders for efficiency, value and satisfaction.