HEALTHCARE & HEALTH INSURANCE

Simplified Inbound and Outbound Communications Management

HealthLinq® is a custom-designed, fully integrated, cloud-based communications solution specially tuned for the varied needs of the Healthcare and Health Insurance markets. This comprehensive suite of communications addresses all member and provider interactions by combining state-of-the-art technology with hands-on expertise in communications, design, security, and bi-directional data integration.

 

solutions for

Correspondence Products

From sending EOBs, welcome kits, ID cards, and ad hoc letters to processing and managing your inbound mail, claims, and payments, HealthLinq® allows you to manage all your customer communications from one central location— simply, easily, efficiently, and more effectively.

POWERFUL, COMPREHENSIVE TOOL

The HealthLinq® Portal

HealthLinq®

Rendering Engine

Includes document composition, rendering, and design expertise. Build custom communication from scratch, or clone or modify existing documents and templates.

HealthLinq®

Command Center

Comprehensive set of staff tools overseen by a dedicated project manager to run your plans— including mail dates, compliance requirements, and work-in-progress oversight. All audited, automated, and with a one-day Service-Level-Agreement (SLA).

HealthLinq®

Template Design Tools

Self-serve, templated design modifications on the fly for ongoing program mailings such as data-driven ID cards or letters. Ad hoc mailing tool to initiate one-time mailings in a brand-controlled environment and variable content flexibility.

HealthLinq®

Virtual Mailroom

Single, unified interface to manage inbound mail, undeliverable returned mail, inbound health claims and payments, and all outbound one-to-one correspondence. Outbound mailings are batched and mailed daily, becoming a searchable document in the portal.

Why MPX?

Technology

As technology advances, so do our offerings. We are committed to investing in only the most cutting-edge back-end components to help our solutions platform—and your business—run smoothly.

Flexibility

Our agile team is able to quickly adapt not only to your individual business needs, but also to the unique needs of your customers. We are not a one-size-fits-all solution and will continue to evolve alongside you.

Security

The protection of client information is our number one priority. We undergo rigorous security testing and continuous employee training, as well as adhere to all data security requirements. We are SOC, HIPAA, HITRUST, and PCI compliant.

Service

From initial consultation to implementation and beyond, we have your back. You’ll have access to an experienced team that strives to provide only the highest level of customer service and satisfaction.

The HealthLinq® Advantage

With HealthLinq® , MPX offers you a strategic business advantage to set you apart from your competition.

We deliver unparalleled service, are backed by a legacy of experience and driven by a team of creative innovators, plus provide a simple pricing model structured according to your business needs.

Unique Pricing Model

HealthLinq® is billed using an easy-to-track consumption-based model. This means you only pay for what you use when you use it, all while fully customized to your unique business rules and requirements. We ensure full-service infrastructure and business rules set-up as part of your contract.

All Hands on Deck

With HealthLinq®, not only do you get advanced technology and infrastructure, but you also get an entire team of healthcare communications professionals from varied disciplines at your disposal. From the production floor to the executive office, and with technical experts throughout, the entire team at MPX is engaged and invested in your success.

Disrupting the Standard Model of Service

At MPX, we enthusiastically embrace challenges. In an industry where change is constant and challenge is the norm, HealthLinq® disrupts the status quo of health plan communications. Contact us today if we can be a partner in taming the chaos.

Insights from MPX

Learn More

MPX Achieves HITRUST Implemented, 1-year (i1) Certification to Manage Data Protection and Mitigate Cybersecurity Threats

FOR IMMEDIATE RELEASE MPX Achieves HITRUST Implemented, 1-year (i1) Certification to Manage Data Protection and Mitigate Cybersecurity Threats HITRUST Implemented, 1-year (i1) Certification validates MPX is operating leading security practices to support protection of sensitive information....

MPX Launches New Print and Fulfillment Facility in Nashville, TN to Expand Capacity, Continuity & Capability of Same-Day Print and Mailing

Additional Investments and Service Enhancement Commitments to Partners. Portland, Maine – MPX, a national leader in critical customer communication solutions, has expanded their production and fulfillment capabilities with a new facility in Nashville, TN. Following an...
HealthLinq® Whitepaper

HealthLinq by MPX – Taming the Chaos

Creating a Better Framework for Enrollment Communications

Some Of Our

Client and Partners