The ongoing comfort with online and mobile services has changed how customers and members interact with their financial institutions. FinanceLinq® keeps statements highly relevant with our innovative full-window envelopes, which expose the recipient to your smartly targeted marketing even if the statement itself is less important. With fewer visits to your branches, recurring correspondence has more influence on loyalty and satisfaction.
Simplified Inbound and Outbound Communications Management
FinanceLinq® is a custom-designed, fully integrated, cloud-based communications solution specially designed for the Financial Services industry. We’ve evolved day-to-day recurring correspondence to improve impact, cost, loyalty, and growth. With over 80 years of deep experience and innovation in outbound, inbound, print, digital, payments, and data integration, we bring ease and efficiency to customers, members, and staff.
Statements are declining in importance given that customers are frequently online. However, our unique and popular full-window envelope ensures targeted messaging is seen by your recipients even before they open their statement. Does your current statement vendor help you outsource your notices or do they shy away from shorter runs and more complicated documents? Our highly efficient production process makes it easy to accommodate your shorter runs and varied notices.
From financial statements, to important notices, to tax information, FinanceLinq® allows you to manage all your customer communications from one central location—simply, easily, efficiently, and more effectively.
POWERFUL, COMPREHENSIVE TOOL
The FinanceLinq® Portal
Includes document composition, rendering, and design expertise. Build custom communications from scratch, or clone or modify existing documents and templates.
Single, unified interface to manage inbound mail, undeliverable returned mail, inbound payments, and all outbound one-to-one correspondence. Outbound mailings are batched and mailed daily, becoming a searchable document in the portal.
Template Design Tools
Self-serve, templated design modifications on the fly for applicable ongoing program mailings such as data-driven notices or welcome materials. Ad hoc mailing tool to initiate one-time mailings in a brand-controlled environment and variable content flexibility.
A comprehensive set of staff tools overseen by a dedicated project manager to run correspondence operations—including mail dates, compliance requirements, and work-in-progress oversight. All audited, automated, and with a one-day Service-Level-Agreement (SLA).
The FinanceLinq® Advantage
Many everyday transactions are now self-serve in nature, though customer expectations are higher than ever when it comes to speed, clarity, and quality. FinanceLinq® helps you deliver just that.
Changing Customer Behaviors
Fulfillment organizations welcome large statement runs, though often avoid helping their financial institutions outsource notices with smaller runs or uneven frequency. With FinanceLinq®, we have a solution for and are committed to helping you successfully outsource your notices. This frees up your staff and equipment funds for other priorities.
The shift to at-home work driven by the pandemic has fundamentally changed the traditional office-based model and expectations of today’s workforce. While some positions can easily work remotely, other roles and functions necessitate altered infrastructure and controls. Outsourcing these functions to a highly qualified technology partner can positively impact staffing, expense management, and efficiency.
Ingenuity & Problem Solving
Already identified—and yet to be discovered—industry and local pressures call for creativity and critical thinking. Our combination of ever-evolving technology and dedicated problem solving is the solution. As MPX becomes a natural extension of your internal team, you’ll experience the highest level of collaboration and effective problem solving.