The ongoing comfort with online and mobile services has changed how customers and members interact with their financial institutions. FinanceLinq® keeps statements highly relevant with our innovative full-window envelopes, which expose the recipient to your smartly targeted marketing even if the statement itself is less important. With fewer visits to your branches, recurring correspondence has more influence on loyalty and satisfaction.
FINANCIAL SERVICES
Simplified Inbound and Outbound Communications Management
FinanceLinq® is a custom-designed, fully integrated, cloud-based communications solution specially designed for the Financial Services industry. We’ve evolved day-to-day recurring correspondence to improve impact, cost, loyalty, and growth. With over 80 years of deep experience and innovation in outbound, inbound, print, digital, payments, and data integration, we bring ease and efficiency to customers, members, and staff.
solutions for
Correspondence Products
Statements are declining in importance given that customers are frequently online. However, our unique and popular full-window envelope ensures targeted messaging is seen by your recipients even before they open their statement. Does your current statement vendor help you outsource your notices or do they shy away from shorter runs and more complicated documents? Our highly efficient production process makes it easy to accommodate your shorter runs and varied notices.
From financial statements, to important notices, to tax information, FinanceLinq® allows you to manage all your customer communications from one central location—simply, easily, efficiently, and more effectively.
POWERFUL, COMPREHENSIVE TOOL
The FinanceLinq® Portal
FinanceLinq®
Rendering Engine
Includes document composition, rendering, and design expertise. Build custom communications from scratch, or clone or modify existing documents and templates.
FinanceLinq®
Virtual Mailroom
Single, unified interface to manage inbound mail, undeliverable returned mail, inbound payments, and all outbound one-to-one correspondence. Outbound mailings are batched and mailed daily, becoming a searchable document in the portal.
FinanceLinq®
Template Design Tools
Self-serve, templated design modifications on the fly for applicable ongoing program mailings such as data-driven notices or welcome materials. Ad hoc mailing tool to initiate one-time mailings in a brand-controlled environment and variable content flexibility.
FinanceLinq®
Command Center
A comprehensive set of staff tools overseen by a dedicated project manager to run correspondence operations—including mail dates, compliance requirements, and work-in-progress oversight. All audited, automated, and with a one-day Service-Level-Agreement (SLA).
Why MPX?
Technology
As technology advances, so do our offerings. We are committed to investing in only the most cutting-edge back-end components to help our solutions platform—and your business—run smoothly.
Flexibility
Our agile team is able to quickly adapt not only to your individual business needs, but also to the unique needs of your customers. We are not a one-size-fits-all solution and will continue to evolve alongside you.
Security
The protection of client information is our number one priority. We undergo rigorous security testing and continuous employee training, as well as adhere to all data security requirements. We are SOC, HIPAA, HITRUST, and PCI compliant.
Service
From initial consultation to implementation and beyond, we have your back. You’ll have access to an experienced team that strives to provide only the highest level of customer service and satisfaction.
The FinanceLinq® Advantage
Many everyday transactions are now self-serve in nature, though customer expectations are higher than ever when it comes to speed, clarity, and quality. FinanceLinq® helps you deliver just that.
Changing Customer Behaviors
Expense Pressure
Fulfillment organizations welcome large statement runs, though often avoid helping their financial institutions outsource notices with smaller runs or uneven frequency. With FinanceLinq®, we have a solution for and are committed to helping you successfully outsource your notices. This frees up your staff and equipment funds for other priorities.
Evolving Workplace
The shift to at-home work driven by the pandemic has fundamentally changed the traditional office-based model and expectations of today’s workforce. While some positions can easily work remotely, other roles and functions necessitate altered infrastructure and controls. Outsourcing these functions to a highly qualified technology partner can positively impact staffing, expense management, and efficiency.
Ingenuity & Problem Solving
Already identified—and yet to be discovered—industry and local pressures call for creativity and critical thinking. Our combination of ever-evolving technology and dedicated problem solving is the solution. As MPX becomes a natural extension of your internal team, you’ll experience the highest level of collaboration and effective problem solving.
Some of Our
Client and Partners
