Revolutionizing the Customer Experience
We continually question the status quo to evolve day-to-day business correspondences that improve customer impact, loyalty, and growth and reduce cost. With over 80 years of experience and innovation, we disrupt the norm in print, digital, outbound, inbound, and data integration to deliver clarity and peace of mind.
MPX delivers all the sophistication and technical solutions you’d expect from the “big guys” while bringing the service and flexibility of a small company with a consultative, boutique approach.
our values
As technology and industry needs have continued to evolve over the past eight decades, so have our tailored solutions.
In order to ensure our clients are communicating effectively with their customers, we’ve always prioritized quick adaptation to changing landscapes. Our gaze remains forward-facing, making advancements to our platform and tools so that our clients are able to best serve their customer base. At our core, we focus on quality, highly responsive service, and thoughtful investment into the right technologies and people.
we are Leaders
We are changemakers in our market, paving the way for upgraded technology, infrastructure, and customer service. We innovate with data, working with sophisticated APIs and JSON data while still able to accept antiquated mainframe files.
we are Curious
No one knows your business better than you do. So we take a consultative approach and want to gain your valuable insight so we can provide you with the most effective solutions.
we are Nimble
We are responsive and take measures to be able to rapidly assess unforeseeable issues, opportunities, or customer demands and deliver new solutions or changes quickly.
we are Intentional
We onboard only a small number of new clients each year so that our experienced project management team and business analysts can adequately focus on providing the quality solutions each deserves.
our process
Streamlined Operations
Our solutions are designed to become a natural extension of your operations so you can focus on your customers. We automate workflows wherever possible to eliminate inefficient processes and bottlenecks, while also tenaciously supporting our technology with a hands-on team of experienced professionals.
Detail Focused
We are devoted to quality over quantity, giving our limited number of clients the unique attention they need. During new implementations and enhancement projects, a dedicated MPX team takes the lead to ensure that all details, deadlines, and resources are effectively managed.
Dedicated Support
Each client is assigned a primary and backup Client Project Manager and Client Account Manager to handle everything from day-to-day job management to auditing, enhancements, billing, and support. Beyond this, our technology and leadership teams are highly accessible for ideas, problem solving, and collaboration.
OUR SECURITY
Confidentiality, integrity, and the protection of client data are at the core of our business.
Our information security program is built on the foundation of the NIST Cybersecurity Framework and CIS Critical Controls with a “security first” approach to compliance. We undergo an annual third-party audit to test physical and logical security controls, backup and disaster recovery plans, and application development practices. Our control environment is also designed to satisfy requirements for HIPAA/HITECH and PCI compliance. In addition, our team receives ongoing training to ensure all data security requirements are understood and upheld.
our team
Hands-On Engagement From the Top Down
Bob Willis
For over 40 years, Bob has ensured that we’ve remained highly relevant and consistently winning for our clients in an industry that has faced evolutionary change. This passion for serving the customer and the wisdom to embrace the right technology to propel clients forward is deeply ingrained in our culture.
Ryan Jackson
Teamwork in companies is often talked about. At MPX it is ingrained. As CEO, Ryan actively assembles smart people, with unique skills and a passion for both technical innovation and problem solving. It is his goal to develop solutions to ensure organizations operate more efficiently, better compete, save money, and to do so within an environment where all employees can thrive and grow with new challenges.
Jill Northrop
Jill brings to MPX diverse business industry experience encompassing Biotechnology, Financial, Technology, and Healthcare. High-impact and results-driven business operations executive and customer experience professional with more than 30 years’ experience in service and business development with a career focus on a frictional client experience. Tenacious in building new business, securing customer loyalty, employee engagement, and forging strong relationships with external business partners.
Tim Cole
Loyalty and growth only come when the end-customers of our clients and partners are thriving. Thriving only comes when the touchpoints and solutions we create together elevate the daily experience of the end-customers and clients we jointly serve. Tim leads us on this path to shared success and growth.
community involvement
We strive to foster an environment in which our people can contribute their time and energy to their families, neighbors, colleagues, and communities.
As a company, we embrace our role as responsible and involved community leaders and support both local and nation-wide initiatives across health, education, recreational, and environmental services.
By working with MPX, you’re helping to support organizations including:
- American Cancer Society
- Big Brothers Big Sisters
- Boys & Girls Club of Portland
- Cancer Community Center of Maine
- Conservation Council of Maine
- Gulf of Maine Research Institute
- Hebron Academy
- Jewish Community Alliance
- Junior Achievement of Maine
- Maine Audubon Society
- Maine Children’s Cancer
- Maine General Medical Center
- Maine Medical Center
- Maine Preservation Society
- Maine Share
- National Muscular Dystrophy Association
- National MS Society
- Pinetree Society
- Play Among the Stars
- Portland Concert Association
- Portland Museum of Art
- Portland Symphony Orchestra
- Riverside Foundation
- Special Olympics of Maine
- The Jason Program
- The Nature Conservancy
- United Way of Greater Portland
- University of New England
- University of Southern Maine School of Business
- U.S. Holocaust Museum
- Waldo County General Hospital
- YMCA
- York Hospital
